By accessing or using the services of Alliance Ambulance Services Ltd ("the Company"), you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you must not use our services.

1. General Information

Company Name	Alliance Ambulance Services Ltd
Trading Name	Alliance Ambulance Services
Company Number	SC590014
Registered Address	18 Barrow Drive, East Kilbride, G75 7AB, Scotland, United Kingdom
VAT Number	447 4343 84
Contact Telephone	0333 577 9993

2. Definitions

"Company"	refers to Alliance Ambulance Services Ltd.
"Customer"	refers to any individual or entity using the services of the Company.
"My Account"	refers to the customer account on the Company’s website.
"Estimate"	refers to the initial price quotation for services.
"Invoice"	refers to the bill for services provided by the Company.
"Credit Note"	refers to a document issued by the Company that provides a credit to the customer’s account.

3. Account System

3.1 Registration and Access

Customers can register for an account on our website, referred to as 'My Account'. This account allows customers to:

• Review, accept, and reject estimates.
• Generate account statements.
• View invoices.
• Make payments.
• Access support tickets.

3.2 Account Management

By registering for 'My Account', you agree to:

• Provide accurate and complete information and update it as necessary.
• Maintain the confidentiality of your account login details.
• Be responsible for all activities that occur under your account.

4. Payments

4.1 Payment Processing

Payments are processed through Stripe. Customers may also use other payment options specified on their invoice.

4.2 Invoice Terms

Invoices are due upon receipt. Payment should be made on or before the due date specified on the invoice. Failure to pay the full outstanding amount by the due date may result in services being withheld. For services already rendered and not paid for, we may pursue debt recovery or other legal actions.

5. Estimates

5.1 Validity

Estimates are valid until the specified "Expiry Date". After this date, the estimate may be revised based on changes in costs or other factors.

5.2 Scope of Work

Estimates are based on the scope of work discussed and agreed upon at the time of issuance. Any changes or additions to the scope of work may incur additional charges.

5.3 Pricing and Taxes

Prices quoted in the estimate are exclusive of applicable taxes unless otherwise stated. Any changes in tax laws affecting the total price will be passed on to the client.

5.4 Acceptance

By accepting an estimate, an invoice will automatically be generated and added to your account. Services will not commence until the invoice is fully settled or unless otherwise agree in advance.

6. Credit Notes

6.1 Issuance

Credit notes are issued in accordance with our payments policy or as an adjustment for errors in invoicing or services provided.

6.2 Application

Credit notes can be applied to future invoices and are non-transferable. They can only be used by the account holder to whom they were issued.

6.3 Usage

Credit notes cannot be redeemed for cash or any other form of payment. If the credit note amount exceeds the value of the invoice, the remaining balance will be carried forward to future invoices until fully utilised.

6.4 Adjustments and Refunds

If a credit note is issued as part of a refund or adjustment, the original terms of service and payment apply until the credit is fully utilised.

7. Privacy and Data Protection

We are committed to protecting your privacy and complying with applicable data protection laws. Information provided by customers will be used to process payments and manage accounts. For more information, please review our Privacy Policy.

8. Limitation of Liability

To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our services, even if advised of the possibility of such damages.

9. Termination

Either party may terminate the agreement for any reason by providing written notice to the other party. Upon termination, all outstanding payments for services rendered must be settled.

10. Website Use

10.1 Acceptable Use

Customers are prohibited from using our website for any unlawful, malicious, or harmful purposes. This includes, but is not limited to:

• Uploading or transmitting material that is defamatory, offensive, or infringes on intellectual property rights.
• Engaging in unauthorised access or attempts to interfere with the functionality of the website.
• Conducting any activity that could harm or disrupt our systems or those of other users.

10.2 Compliance with the Computer Misuse Act 1990

Customers must comply with the Computer Misuse Act 1990 (as amended). This legislation criminalises:

• Unauthorised access to computer material (Section 1).
• Unauthorised access with the intent to commit or facilitate the commission of further offenses (Section 2).
• Unauthorised modification of computer material (Section 3).
• Making, supplying, or obtaining tools for the above offenses (Section 3A).

The Company will fully cooperate with relevant authorities in investigating and prosecuting any breaches of this clause or violations of the Computer Misuse Act 1990. Violators may face legal action, including criminal prosecution.

11. Legal Compliance

11.1 Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Scotland. Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Scotland.

11.2 Changes to Terms

We reserve the right to update or modify these terms and conditions at any time without prior notice. Customers are encouraged to review these terms periodically for any changes.

12. Contact Information

For any questions or concerns regarding these terms and conditions, please contact us at:

Address: 18 Barrow Drive, East Kilbride, G75 7AB, Scotland, United Kingdom
Telephone: 0333 577 9993